Payment & refund terms

Coins are a prepaid balance used to unlock paid chapters on Taleki. Purchased coins never expire. Bonus coins earned through rewards are spent first, so your purchased balance lasts longer.

The confirmation screen shows the exact amount and currency your payment provider will charge. Taleki does not convert currencies at checkout, and no other amount is ever sent to the provider.

Coins are credited only after Taleki receives a signed confirmation from the payment provider and independently re-checks the transaction with that provider. Returning to Taleki from checkout does not credit coins by itself. If confirmation is still pending, your wallet will say so and update automatically.

Payment is completed on the provider's own hosted checkout. Taleki never sees or stores card numbers, CVV codes or banking credentials.

Because coins can be spent immediately, purchases are generally final. If something went wrong — you were charged twice, charged the wrong amount, or the coins never arrived — contact support and we will investigate.

Refund, dispute and chargeback events open a manual financial review case. Reviews are handled by a person; we do not automatically remove coins, chapter unlocks or author earnings while a case is open.

These terms cover purchases made on the Taleki website. If Taleki later ships iOS or Android apps, coin purchases inside those apps will be handled through Apple In-App Purchase and Google Play Billing respectively.

Questions about a payment? Reach us from your account settings and include your Taleki order reference — it appears next to every purchase in your wallet.